Contact the Activbet editorial team

This page is the single contact point for the Activbet editorial team. A large share of reader messages concern HelloCash or M-Birr deposits that did not appear, or free-bet refunds that did not trigger. Those are operator questions; this page explains how to route each request.

Editorial topics

Content corrections — unclear explanations of the free-bet refund, outdated wording about the NLA licence, typos, broken links. Topic suggestions welcome, especially if they help Ethiopian bettors understand a licensed operator’s obligations better.

Reports on tone are prioritised. If a paragraph frames the refund as "free money" or hints that the licence guarantees wins, we will rewrite it.

Operator topics

HelloCash or M-Birr top-ups that did not credit, withdrawals in pending, free-bet tokens that did not post, bonus disputes, KYC reviews, settled bets, account limits, self-exclusion and closure all live with Activbet support, reachable from the logged-in account area.

How to reach us

Email ([email protected], footer). Tag the subject with article, report, responsible gambling, press or privacy. Paste the URL of the page you reference. Replies come within two working days.

"Operator assistance" is the operator chat — the correct door for cashier and account matters.

Language and hours

English, East Africa Time. After-hours and weekend mail handled next working day. Every message is read personally.

Press and privacy

Press: press. Privacy: privacy. Procedure in our privacy policy.